unproffesional behaviour

I am writing to lodge a formal complaint about the conduct of the loan consultant handling my account,Janine

After I missed a payment due date, I was contacted by the consultant. While I understand that the lender has the right to follow up on missed payments, I found the consultant's behavior to be rude, disrespectful, and harassing. I was not treated with professionalism or courtesy, and the manner in which I was spoken to was unacceptable.

I acknowledge that I have fallen behind on my payment, and I am willing to discuss a realistic repayment arrangement. However, I believe I should be treated with dignity and respect throughout the process.

I kindly request that this matter be investigated, that I be contacted by a different consultant, and that my account be reviewed to determine whether a more affordable repayment arrangement is possible based on my current financial circumstances.

I look forward to your prompt response and a fair resolution to this complaint.

Thank you.