School fees not paid but debiting my account

This is my second review since I have taken a loan with this company for my son's fees. I took another loan with them because I was struggling with his fees, only to find out that my son's fees are still owing but they are debiting my account. When I enquired, the account manager *****ba promised to call back with an answer and to this day she hasn't called. You can't get them on the phone. They really don't care about our children's education as long as they make money, this is how they treat you after you take the loan. They don't pay the outstanding fees but you will be debited without fail. I guess I will be taking further steps to the regulating authority because this is not right. Please use other alternative financial services if you are desperate not Manati they don't care it's about money for them not providing solutions.