Refund Query

I would like to request that my query be escalated to another account manager or senior representative, as I have been trying to resolve this matter since the beginning of the year without success dealing with Nafeezah.

Earlier this year, I advised that I no longer wished to deal with my current account manager, Nafeezah or their supervisor, Lesego, as I felt my concerns were not being adequately addressed.

I was previously advised to contact Stadio and obtain a refund application so that my refund could be processed. After following those instructions, I was then informed that Stadio would need to process the refund directly. This contradictory information has caused significant delays and frustration.

I have already submitted proof of payment and all requested documentation, yet I continue to receive little to no feedback unless I repeatedly follow up myself. It has now been approximately six months, and my issue remains unresolved.

I am extremely disappointed with the level of service I have received and would appreciate being referred to someone who is able to take ownership of this matter and provide a clear resolution. Please advise on the status of my refund and the next steps required as a matter of urgency.