Manati Alternate Student funding poor service

I had app**** for a loan with Manati where i later was unable to get a space at one of the institutions they work with . I reached out to a manager i was asssigned under named Geneva who promised to escalate the matter to the relevant department . My matter has been dragging ever since mind you on my credit report it appears as if i owe them , till date i am still waiting for my cancellation letter i had to switch salaries on my bank because they continously deduct money and still refuse to tell me who they are paying the fees for since i am not registered at any institution . My credit score is continously dropping ever since they promised to work on it till date .