KM
Kim M
1 reviews | Active since Jun 2016
12 Mar 2024, 11:51
Bad customer service for funding?
I took out a loan for a friends daughter, to settle arrears, its been a month and no funds have routed to the students university account. The account manager assigned to me does not respond to emails or whatsapps, and when trying to call, "all agents are busy"...
I also want clarity on making a large deposit to reduce the current loan, would like to know how it will affect the loan, but no response, totally ignored..
This is very concerning. If not sorted ASAP i will report them to the consumer board and council
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Replies (2)KM
Kim M's updateReviewer Update
14 Mar 2024, 08:57I have requested that this loan be cancelled immediately, however the account person allocated to me says its been referred. No payouts have been made as yet. This should be a simple request which is not adhered to. Calls are not being responded to and whatsapp has been blocked. This is not how a finance company works
KM
Kim M's update14 Mar 2024, 08:57
Reviewer Update
I have requested that this loan be cancelled immediately, however the account person allocated to me says its been referred. No payouts have been made as yet. This should be a simple request which is not adhered to. Calls are not being responded to and whatsapp has been blocked. This is not how a finance company works
Manati - Alternate Student Funding's replyOfficial
19 Mar 2024, 12:51 Thank you for bringing this incident to our attention.
We apologise for your experience. We take our customer service very seriously and have been in contact with you at times as requested and apologise if it did not meet your timelines for a quicker response. As with your conversation with one of Manati's Managers, we trust that all is resolved now.
We apologise for your experience. We take our customer service very seriously and have been in contact with you at times as requested and apologise if it did not meet your timelines for a quicker response. As with your conversation with one of Manati's Managers, we trust that all is resolved now.
Manati - Alternate Student Funding's reply19 Mar 2024, 12:51
Official
Thank you for bringing this incident to our attention.
We apologise for your experience. We take our customer service very seriously and have been in contact with you at times as requested and apologise if it did not meet your timelines for a quicker response. As with your conversation with one of Manati's Managers, we trust that all is resolved now.
We apologise for your experience. We take our customer service very seriously and have been in contact with you at times as requested and apologise if it did not meet your timelines for a quicker response. As with your conversation with one of Manati's Managers, we trust that all is resolved now.