MB
Marianne B

1 reviews | Active since Oct 2023

13 Oct 2023, 09:23

Unprofessional service and irresponsible sharing of employee confidential information.

We received an email from MIE to confirm employment for someone...however, instead of contacting us and asking us for our HR department information they just sent a mail with all the employee's confidential information to a random email address (probably found via a google search). This random email address is for our online shop and distributed to numerous people involved in our sales, call center and logistics processes..... so, now everyone has seen the employee's private and confidential information and obviously caused some staff to be curious about the email.

This is very unprofessional, and I am sure this goes against the agreed intended use of the employee's confidential information that they consented to.... In fact, it goes against what is stated on the MIE website as well "Employment is confirmed only with a company's Human Resource or Payroll Department".

I would suggest you train your Employment Risk "Specialists" before they get MIE into serious trouble with the Information Regulator.

0
Replies (2)
MB
Marianne B's update13 Oct 2023, 09:26
Reviewer Update
Note - Upon receiving the email we immediately responded and asked why they sent it to a random email and that it be sent to the correct avenues (no response), we also sent a message to MIE via the info email provided to report this incident so that it can be addressed (no response).
Managed Integrity Evaluation (MIE)
Managed Integrity Evaluation (MIE)'s reply13 Oct 2023, 09:50
Official
Dear Marianne,

Thank you for bringing this to our attention.  We would like to take the opportunity to investigate your feedback further.  Please could you contact me on j e n n i f e r b @ m i e .c o. z a and provide me with the MIE PCV number of the request that was sent to you.

Thank you and regards,
The MIE Team