Poor service

Loaded money onto the prepaid account on 2024/05/26. Loaded money onto the account again on 2024/05/31. Phoned the company on 2024/06/04 to find out why the amount is not reflecting on the prepaid account. Was informed that the person Nicky was not available and that the accounts apartment lines were not operational. Nobody available to give answers. Transferring account to AFISwitch directly.