Poor Reporting /false advertising

Dear MIE /Jennifer

We came to your offices (16 October 2020) for ******** check, we were advised of the different price range and its response time.

We paid R415 each for myself and my partner, details below. We paid the amount for a 5hour response time, we received the reports separately but mine was initially sent to an incorrect email address until I called and probed.

Now, I submitted these reports to NCR and were told that this report is incomplete and they fail to comprehend why MIE would furbish an incomplete report.

What is outstanding is the Saps report, your report states that the results are inconclusive without any interpretation thereof.

Further you have a disclaimer on the feedback sheet provided that you must inform us of the contents of this PCV report and cannot withhold the information thereof.

We paid for proper professional services yet you give us an incomplete report.

I deem that the delay in providing a proper report within the stipulated 5 hours has failed and demand that you revise the price you charged us for 5 hours response time and charge us on the standard response time of 3days.

I urge you to send us a proper report before 13h00 or you will have to provide us with a refund as this report is meaningless.

YOUR prompt response and acknowledgement to this email is expected.

And please adhere to the 13h00 request for the proper report.

Further, I called their offices, spoke to Daniel who put me through to biometrics. I spoke to Lesego Tshipe who first put the phone down on me when I was explaining, called again and she told me that when the result is inconclusive it is being further investigated and should wait 6 to 8 weeks for a final report (this was not explained to us), as it means I have been involved in an illicit activity, which I asked her to define and responded that I don't fall within the definition as I have never been arrested, taken fingerprints for a ******** offence or investigation ever. I further stated that it means their system is flawed because I know I have never been subjected to illicit activity and did not see the reason why I have to wait.

The report stated inclusive without any interpretation, We paid R415 for a quick response time now we have to wait 1 to 2 months. This is FALSE Advertising which is prohibited by the Consumer protection act. Lesego Tshipe further went to state during the call that this call is being recorded and if anything I'm saying is against her report... I asked whether this was a threat, she said no but can use the call against me, she further stated that she says so because I 'said I will get them arrested' - words that I never uttered, I further said her disclaimer that the call is being recorded could be used against her as she is falsely accusing me of something I never said, and demanded her to apologize.

MIE is selling us something they don't have or can provide, I have a report from a different provider that states that I have not been ******** charged/ convicted.

So MIE must now explain to me why I need to wait for something that is non existent