1 reviews | Active since Jul 2011
Not phased with client concerns
I'm quite disappointed in MIE. It seems there is very little interest in escalating client issues and concerns and they simply don't take us seriously. It's been an ongoing process with numerous people involved and this morning I called in again to follow up, at first the person sounded like she was too busy with another conversation in the background and she's under a blanket or something. I told her to speak up, which she then "came closer to the phone". Even though I told her I've phoned in roughly 6 times now, she simply said it take 4-6 business days and today is the 6th business day. Last week Friday MIE also made many promises to send an invoice by COB and that never happened. I had to phone in on Monday to follow up and get things going, which also took until 2:30 PM to have done. This is a poor reflection as a service provider, on my business, and it reflects to my clients. I have to explain to them why my service provider is taking long with a smile on my face, meanwhile, MIE just don't care at all. I have other service providers who are more expensive, but for the price, I believe it's worth making a move.
2 Fridays ago, I had to call in to enquire about the invoice for the verification to get the processed pushed. They said they are getting on it right away. 2 Hours later I called to ask what is happening, they said the person invoicing is busy with it as we speak. This was around 2Pm. 5Pm that afternoon, nothing from MIE. Last week Monday I phoned in, nothing, by 2:30 +- I finally got the invoice. Payment was made. Wednesday finance kept asking questions about refunds but I want the verification to be done.
Lot's of emails between multiple people, I think 8 people are now already involved in this one check. Lots of phone calls from me. 14 Calls from me in total to date just about this one check!!!!!!! 14!!!!!!!!!!
Friday came, same as the previous Friday, the lady said it was day 6 so I should have the check by COB. EVERYBODY says they will escalate the problem, so why DO I KEEP PHONING? BECAUSE MIE IS LIEYING TO ME AND NOT COMING BACK TO ME TO EXPLAIN WHAT IS GOING ON.
Then today I phone in, oh hey a NEW person involved now. They say they will escalate it.
THIS EXPERIENCE HAS BEEN THE WORST SERVICE I HAVE EVER GOTTEN FROM MIE IN OVER 7 YEARS. FOR 7 YEARS I HAVE NOT ONCE HAD A PROBLEM. WHATEVER IS GOING ON IN THAT BUSINESS, IT IS A MIRACLE YOU ARE STILL OPERATING. BECAUSE CURRENTLY IT FEELS LIKE IVE BEEN ****MED.
YOU NEED TO REALIZE MIE: Your paying customers, rely on you for good service so that we can provide a service to our clients. This has been the last straw I will not make use of your service again. Utter *******!
2 Fridays ago, I had to call in to enquire about the invoice for the verification to get the processed pushed. They said they are getting on it right away. 2 Hours later I called to ask what is happening, they said the person invoicing is busy with it as we speak. This was around 2Pm. 5Pm that afternoon, nothing from MIE. Last week Monday I phoned in, nothing, by 2:30 +- I finally got the invoice. Payment was made. Wednesday finance kept asking questions about refunds but I want the verification to be done.
Lot's of emails between multiple people, I think 8 people are now already involved in this one check. Lots of phone calls from me. 14 Calls from me in total to date just about this one check!!!!!!! 14!!!!!!!!!!
Friday came, same as the previous Friday, the lady said it was day 6 so I should have the check by COB. EVERYBODY says they will escalate the problem, so why DO I KEEP PHONING? BECAUSE MIE IS LIEYING TO ME AND NOT COMING BACK TO ME TO EXPLAIN WHAT IS GOING ON.
Then today I phone in, oh hey a NEW person involved now. They say they will escalate it.
THIS EXPERIENCE HAS BEEN THE WORST SERVICE I HAVE EVER GOTTEN FROM MIE IN OVER 7 YEARS. FOR 7 YEARS I HAVE NOT ONCE HAD A PROBLEM. WHATEVER IS GOING ON IN THAT BUSINESS, IT IS A MIRACLE YOU ARE STILL OPERATING. BECAUSE CURRENTLY IT FEELS LIKE IVE BEEN ****MED.
YOU NEED TO REALIZE MIE: Your paying customers, rely on you for good service so that we can provide a service to our clients. This has been the last straw I will not make use of your service again. Utter *******!