BAD SERVICE

Good day

Booking ***

PCV ***

I reported to your centre site at Simmons street for a 13:00 appointment as per email below .

I waited almost an hour without not getting assistance and the guy was nowhere to be found .

I was sitting opposite office number 203 and I left a message under his office door.

When I went to the building receptionist after an hour waiting, she called him .

He claimed that the figure print machine was faulty and he went to the MIE office to report the machine .

I do not buy that hence it revealed the incompetence of your staff and failing to communicate intime and cancel the pappoint if really that was the case .

I pay for such services hence I did not want to go to the police station because of their competency , but I find it worse in your company .

We are Africans and can we be created with pride and dignity , the guy had enough time to cancel and reschedule the appointment and he failed.

Can we get customer care services please and remove everyone that jeopardizes the reputation of the company.

I'm expecting a written apology from whoever should have served me today . I left the message under his door step.

Regards Bongani Masina ***