Very disappointed with Mama Money

Very disappointed with the service from Mama Money. My account was compromised and money was transferred out of my wallet without my knowledge or authorization. To make matters worse, my PIN was changed without my knowledge, and I was suddenly unable to access my account because the application would not open properly.

This raises serious concerns about the security of customer accounts and the company’s ability to protect customer funds and information. Despite reporting the matter, I received a quick response stating that they would not refund the ****** money, without any proper investigation or clear explanation.

A customer representative even informed me over the phone that they would not refund me, yet failed to clarify the reasons or provide transparency into how the investigation was conducted. As a customer, I expected professionalism, accountability, and proper support during such a serious incident.

The handling of this matter has left me frustrated and with very little confidence in their security systems and customer service.