Scores reflect the Overall AI Score for each category
Based on recent customer reviews, mama money is valued as a fast, low-cost way to send money across Africa. Customers consistently describe near-instant payouts, affordable fees and wide cash-out coverage. A recurring theme, however, is difficulty reaching support when something goes wrong, with unanswered WhatsApp messages, engaged call centre lines and stalled EFT or refund cases dominating the negative feedback.
Top Strengths:
- •Process Efficiency & Turnaround: Customers repeatedly describe transfers landing within minutes, simple registration and straightforward order creation. Recipients collect easily at Shoprite, Pick n Pay, Kazang and mobile wallets like EcoCash, which senders describe as stress free and hassle free.
Replied to 83% of negative reviews
Reply time on negative reviews: 81h 13m
TrustIndex
6.6
Reply Time
78h 55m
NPS Score
66
Recommended: Very Likely
Replied to 83% of negative reviews
Reply time on negative reviews: 81h 13m
Nov '25 - Oct '26
Frequently Asked Questions About mama money
What do customers say about mama money?
Based on recent customer reviews, mama money is valued as a fast, low-cost way to send money across Africa. Customers consistently describe near-instant payouts, affordable fees and wide cash-out coverage. A recurring theme, however, is difficulty reaching support when something goes wrong, with unanswered WhatsApp messages, engaged call centre lines and stalled EFT or refund cases dominating the negative feedback.
What is mama money's biggest strength?
mama money's biggest strength, according to Hellopeter's AI analysis, is Process Efficiency & Turnaround. Customers repeatedly describe transfers landing within minutes, simple registration and straightforward order creation. Recipients collect easily at Shoprite, Pick n Pay, Kazang and mobile wallets like EcoCash, which senders describe as stress free and hassle free.
What are the most common complaints about mama money?
The most common complaint about mama money, based on Hellopeter's AI analysis of recent customer reviews, is Customer Service & Professional Guidance. Support is warmly praised when reached, with agents guiding customers through wrong-number reversals and order corrections. Negative accounts describe uninterested call centre staff, rude agents, unavailable supervisors and repeated escalations without ownership.
How does mama money compare to other Payments & Fintech companies?
mama money scores 4.1 out of 5 on Hellopeter's AI analysis of service quality in Payments & Fintech, compared to the Payments & Fintech industry average of 2.6. Their strongest theme is Fees & Billing (4.5); their weakest is Customer Support (3.6). The top AI-rated Payments & Fintech business on Hellopeter is mama money (4.1). How is the AI Score calculated? →
Is mama money trustworthy?
mama money has a TrustIndex of 6.6 out of 10 on Hellopeter, based on 996 reviews in the last 12 months. They reply to 83% of negative reviews, typically within 81 hours 13 min. Hellopeter has tracked mama money across 1,227 total reviews. How is the TrustIndex calculated? →
Recent reviews (996)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Oct 2026
Mama money has been the best Since I joined it we just need more Bank partners in Malawi so we
Mama money has been the best Since I joined it we just need more Bank partners in Malawi so we can send money directly to our bank accounts so far it's only FDH BANK But am happy with the service I get with mama money
1 reviews | Active since Oct 2026
Mama money has been the best Since I joined it we just need more Bank partners in Malawi so we
Mama money has been the best Since I joined it we just need more Bank partners in Malawi so we can send money directly to our bank accounts so far it's only FDH BANK But am happy with the service I get with mama money
1 reviews | Active since Oct 2026
A good bank indeed, however we would much appreciate if you include the option to get cashsend on...
A good bank indeed, however we would much appreciate if you include the option to get cashsend on atms, option to send airtime internationally, unlimited number of beneficiaries on app, and lastly immediate transfers on mama money to mama money
1 reviews | Active since Oct 2026
A good bank indeed, however we would much appreciate if you include the option to get cashsend on...
A good bank indeed, however we would much appreciate if you include the option to get cashsend on atms, option to send airtime internationally, unlimited number of beneficiaries on app, and lastly immediate transfers on mama money to mama money
1 reviews | Active since Oct 2026
Mama money dont want to refund my money
Its been over 48 hours and more over 10 days since mama money refused to refund me my money *** that I made a deposit. Its really frustrating that everytime i call they tell me they are investigating its been over a week. I never stole anybody body's its my money I went to deposit at pick n pay after creating a order. After payment the order was cancelled and im struggling to get my refund. Mama money ****med me *** there's no manager no supervisor what bank doesnt have a super visor or manager very upset or disappointed
1 reviews | Active since Oct 2026
Mama money dont want to refund my money
Its been over 48 hours and more over 10 days since mama money refused to refund me my money *** that I made a deposit. Its really frustrating that everytime i call they tell me they are investigating its been over a week. I never stole anybody body's its my money I went to deposit at pick n pay after creating a order. After payment the order was cancelled and im struggling to get my refund. Mama money ****med me *** there's no manager no supervisor what bank doesnt have a super visor or manager very upset or disappointed
1 reviews | Active since Oct 2026
Good day really appreciating the services provided by mama money always on time no disappointment...
Good day really appreciating the services provided by mama money always on time no disappointments thumbs up.My wish is if they can upgrade an option to buy zimbabwean airtime for our loved ones at home With regards Jonathan
1 reviews | Active since Oct 2026
Good day really appreciating the services provided by mama money always on time no disappointment...
Good day really appreciating the services provided by mama money always on time no disappointments thumbs up.My wish is if they can upgrade an option to buy zimbabwean airtime for our loved ones at home With regards Jonathan
1 reviews | Active since Oct 2026
Mama money ****med me and stole my R4600
Mama money is full of *******, the service is very poor, they take too long to respond to give you feedback on your case. 7 october 2026 I created a order and went to pick n pay to pay i recieved a receipt of my payment confirming the amount of the order I created. As I got home I called the person I was sending the money to,to confirm if they have recieved the person said no. I then went on to the app to check what is going on, only to find out my order was canceled with no reasons. I called mama money to no help, I haven't recieved my money R4600. its been 2 days now I am calling them to no help no one seems to help me and refund my money. My mom is very sick and its an emergency that money gets home its for medication. I just want my money and I will never use mama noney again and I recommend it to anyone. You will loose your money, they ***** your money and start telling you stories when you need your money back. Bad bank,bad service and bad customer care
1 reviews | Active since Oct 2026
Mama money ****med me and stole my R4600
Mama money is full of *******, the service is very poor, they take too long to respond to give you feedback on your case. 7 october 2026 I created a order and went to pick n pay to pay i recieved a receipt of my payment confirming the amount of the order I created. As I got home I called the person I was sending the money to,to confirm if they have recieved the person said no. I then went on to the app to check what is going on, only to find out my order was canceled with no reasons. I called mama money to no help, I haven't recieved my money R4600. its been 2 days now I am calling them to no help no one seems to help me and refund my money. My mom is very sick and its an emergency that money gets home its for medication. I just want my money and I will never use mama noney again and I recommend it to anyone. You will loose your money, they ***** your money and start telling you stories when you need your money back. Bad bank,bad service and bad customer care