PZ
Pamela Z
1 reviews | Active since May 2026
04 May 2026, 14:08
Unable to access the Mama money App
I’ve been unable to access the Mama Money app for the past two weeks despite reporting the issue several times. I was advised to delete and reinstall the app and reset my password, which I did, but the problem is still not resolved.
This is especially frustrating as it’s month-end and I urgently need to use the service. At this point, there has been no effective resolution or clear update on what is being done to fix the issue.
I hope this gets addressed soon, as reliable access is essential for users who depend on the app.
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Replies (1)mama money's replyOfficial
04 May 2026, 15:30 Good day Pamela,
Thank you for reaching out and bringing this matter to our attention.
As discussed during our earlier call, your issue has been escalated and a support ticket has been logged to address the app problem you experienced. We sincerely apologize for the inconvenience caused. Please be assured that our technical team is treating this with urgency, and you will be updated as soon as there is progress.
Thank you for your patience and understanding.
Kind regards,
Mama Money Support Team
Mama Money Support Team
mama money's reply04 May 2026, 15:30
Official
Good day Pamela,
Thank you for reaching out and bringing this matter to our attention.
As discussed during our earlier call, your issue has been escalated and a support ticket has been logged to address the app problem you experienced. We sincerely apologize for the inconvenience caused. Please be assured that our technical team is treating this with urgency, and you will be updated as soon as there is progress.
Thank you for your patience and understanding.
Kind regards,
Mama Money Support Team
Mama Money Support Team
