1 reviews | Active since Jul 2025
Transfer with held. No help.
It can't be that Mama Money is keeping much needed money in their account and with holding payment at the same time! Call centre is programmed not to help or offer some resolution but wait for a reactive 24 to 48 hours. Call centre staff are watch guards with no real capacity to assist in real time. Don't repeat information I can see on the app. Customers deserve to be heard and helped. The fact that no one can speak to my specific issue of a delayed payment is ridiculous. We send our hard earned money using your platform when it is needed. It can't be held hostage in your account. Please release the cash payment I made through Game to my family members account. Respect us enough to be transparent when an issue arises and honour us as clients by not accepting our monies if transactions can't be fulfilled as advertised. Look forward to your response at your earliest convenience.
Thank you once again for taking the time to speak with us this morning. We completely understand how frustrating it can be not to receive the necessary information when it’s most needed. Please accept our sincere apologies for the inconvenience you experienced.
At the time your transaction was processed, our partner encountered some technical issues, which unfortunately caused a slight delay. We are, however, pleased to confirm that the transaction has now been successfully completed, and the funds have been collected by your recipient.
At Mama Money, efficiency and convenience are priorities we take very seriously. We will be escalating this matter internally to ensure that the level of service you experienced is addressed and not repeated in the future.
Thank you for your patience and continued trust in us. If you need any further assistance, please don’t hesitate to reach out on ***.
Warm regards,
Mama Money Support Team
Thank you once again for taking the time to speak with us this morning. We completely understand how frustrating it can be not to receive the necessary information when it’s most needed. Please accept our sincere apologies for the inconvenience you experienced.
At the time your transaction was processed, our partner encountered some technical issues, which unfortunately caused a slight delay. We are, however, pleased to confirm that the transaction has now been successfully completed, and the funds have been collected by your recipient.
At Mama Money, efficiency and convenience are priorities we take very seriously. We will be escalating this matter internally to ensure that the level of service you experienced is addressed and not repeated in the future.
Thank you for your patience and continued trust in us. If you need any further assistance, please don’t hesitate to reach out on ***.
Warm regards,
Mama Money Support Team