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Daphne E

1 reviews | Active since Oct 2019

05 Dec 2022, 10:01

THEY GAIN YOUR TRUST, CLOSE YOUR ACCOUNT THEN ***** YOUR MONEY

I have been in contact with them daily via their WhatsApp and Land Line. You never get a ticket number or reference number. They say the query has been resolved and the money paid back to you but you never receive your money and they refuse to send proof of payment. They ask for the same documents and proof of payments over and over and do NOTHING. They ***** your money and never return it. Do NOT trust MAMA MONEY, you will never see your money. When you go back onto your bank you cannot access the account at all making it impossible to draw statements. It like your account never existed.

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Replies (1)
mama money
mama money's reply15 Feb 2023, 12:36
Official
 Hi Daphne, we're sorry to hear about your experience with our service. It's not acceptable for any of our customers to be left with a negative impression of Mama Money, and we take customer feedback seriously.
We would like to look into this matter further and assist you with any issues you're facing. Could you please visit our website www.mamamoney.co.za to provide us with your account details and any relevant reference numbers so we can investigate this matter and provide you with a resolution?

We pride ourselves on our customer service and our commitment to transparency, and we are more than happy to provide you with proof of payment or any other relevant documentation you may require