SERIOUSLY, THE MOST USELESS COMPANY I HAVE EVER INTERACTED WITH.

Item: mama money
Rating: 1
Author: Lunga M

SERIOUSLY, THE MOST USELESS COMPANY I HAVE EVER INTERACTED WITH. This has been the most frustrating experience I have ever had with a company. A payment was made on 1 September 2025, and 19 days later, nothing has cleared. Every time I call, I am told the matter will be “escalated to the responsible team,” yet I have never once heard from this so-called team.

It feels as though no one actually knows what is going on beyond answering calls and escalating. At this point, who exactly does the issue need to be escalated to—God?

There has been zero feedback on the actual problem. The only response I ever receive WHEN I CALL is the same line: “It will be escalated to the responsible team.”

Hellopeter should have a zero-star option—one star is far too generous for this experience.”

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Replies (1)

mama money's replyOfficial

23 Sept 2025, 09:18

Good day Lunga,

Thank you for your feedback. We understand how frustrating this situation must be.

Please note that Mama Money only facilitates the registration process — the funds do not enter our account. They should have automatically reflected in your bank account after registration.

We recommend that you check with your sender to confirm whether the funds have bounced back to their account, as this usually happens after 7 days if not received.

Let us know if you need any further assistance.

Kind regards,
Mama Money Support Team

mama money's reply23 Sept 2025, 09:18

Official