CJ
Charles J
1 reviews | Active since Jul 2013
09 Jun 2025, 12:43
No service from Mama Money
My experience with Mama Money was always good, until this weekend when I bought a debit card at PnP and tried registering it.
I have gotten zero assistance even though I'm assured I will be contacted within 24 hours.
Even the general Whatsapp chat where I'm trying to get assistance is not working.
This is really bad and I don't appreciate uncer*****y when it comes to Money.
I will be looking elsewhere for a solution.
Helpful (0)
Replies (2)0
Replies (2)
mama money's replyOfficial
09 Jun 2025, 16:29Dear Charles
Thank you very much for taking the time to speak with us earlier. We truly appreciate the opportunity to personally address your concerns.
Our sincere apologies for the frustration and delay you experienced while registering your Mama Money card, especially when it comes to something as important as your money.
We are pleased that we were able to resolve the issue during our call. Please rest assured that we are continuously working to improve both our service levels and response times so that experiences like this do not occur in the future.
Your loyalty means a great deal to us. Should you require any further assistance, please don’t hesitate to reach out; we are here to help.
Thank you very much for taking the time to speak with us earlier. We truly appreciate the opportunity to personally address your concerns.
Our sincere apologies for the frustration and delay you experienced while registering your Mama Money card, especially when it comes to something as important as your money.
We are pleased that we were able to resolve the issue during our call. Please rest assured that we are continuously working to improve both our service levels and response times so that experiences like this do not occur in the future.
Your loyalty means a great deal to us. Should you require any further assistance, please don’t hesitate to reach out; we are here to help.
Kind regards,
Mama Money Team
mama money's reply09 Jun 2025, 16:29
Official
Dear Charles
Thank you very much for taking the time to speak with us earlier. We truly appreciate the opportunity to personally address your concerns.
Our sincere apologies for the frustration and delay you experienced while registering your Mama Money card, especially when it comes to something as important as your money.
We are pleased that we were able to resolve the issue during our call. Please rest assured that we are continuously working to improve both our service levels and response times so that experiences like this do not occur in the future.
Your loyalty means a great deal to us. Should you require any further assistance, please don’t hesitate to reach out; we are here to help.
Thank you very much for taking the time to speak with us earlier. We truly appreciate the opportunity to personally address your concerns.
Our sincere apologies for the frustration and delay you experienced while registering your Mama Money card, especially when it comes to something as important as your money.
We are pleased that we were able to resolve the issue during our call. Please rest assured that we are continuously working to improve both our service levels and response times so that experiences like this do not occur in the future.
Your loyalty means a great deal to us. Should you require any further assistance, please don’t hesitate to reach out; we are here to help.
Kind regards,
Mama Money Team
CJ
Charles J's updateReviewer Update
11 Jun 2025, 11:17Thank you very much for the assistance. Much appreciated.
CJ
Charles J's update11 Jun 2025, 11:17
Reviewer Update
Thank you very much for the assistance. Much appreciated.