SS
STANFORD S
1 reviews | Active since Jan 2025
26 Jan 2025, 13:33
Money tranfere
I made a mistake when paying for my order and reported it to the support team, but it’s taking an unreasonably long time to resolve. This is now the second day with no updates or progress. Instead of addressing the issue, the team keeps blaming me for using the wrong reference. I’m willing to accept responsibility for that, but there’s no need to repeatedly bring it up every time I follow up.
Your support service is disappointing, to say the least. You don't even deserve a star
I have no idea when this issue will finally be resolved.
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mama money's replyOfficial
27 Jan 2025, 16:20 Dear Stanford Shonhayi
Thank you for reaching out to us and sharing your experience. We sincerely apologize for the frustration and inconvenience you have faced regarding the delay in resolving your payment issue.
We are pleased to inform you that the issue you have resolved, and the deposit you made is now reflecting on your profile. Please create a new order on your profile using “Existing Deposit” as a payment preference.
If you have any further questions or need additional assistance , please don’t hesitate to reach out to us directly.
RegardsThe Mama Money Team
Thank you for reaching out to us and sharing your experience. We sincerely apologize for the frustration and inconvenience you have faced regarding the delay in resolving your payment issue.
We are pleased to inform you that the issue you have resolved, and the deposit you made is now reflecting on your profile. Please create a new order on your profile using “Existing Deposit” as a payment preference.
If you have any further questions or need additional assistance , please don’t hesitate to reach out to us directly.
RegardsThe Mama Money Team
mama money's reply27 Jan 2025, 16:20
Official
Dear Stanford Shonhayi
Thank you for reaching out to us and sharing your experience. We sincerely apologize for the frustration and inconvenience you have faced regarding the delay in resolving your payment issue.
We are pleased to inform you that the issue you have resolved, and the deposit you made is now reflecting on your profile. Please create a new order on your profile using “Existing Deposit” as a payment preference.
If you have any further questions or need additional assistance , please don’t hesitate to reach out to us directly.
RegardsThe Mama Money Team
Thank you for reaching out to us and sharing your experience. We sincerely apologize for the frustration and inconvenience you have faced regarding the delay in resolving your payment issue.
We are pleased to inform you that the issue you have resolved, and the deposit you made is now reflecting on your profile. Please create a new order on your profile using “Existing Deposit” as a payment preference.
If you have any further questions or need additional assistance , please don’t hesitate to reach out to us directly.
RegardsThe Mama Money Team