JE
Jane E
1 reviews | Active since Sept 2011
20 Sept 2025, 10:27
Mamamoney
I do not know if anyone else has experienced problems with this app. Contact has been made, various people have phoned but its been 5 weeks now for money that shows in the wallet but you cannot access this money. I am at a dead end the owner is Mathieu Coquillon but totally inaccessible. We have a reference Number for our complaint but it just keeps getting delayed. Extremely bad service.
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mama money's replyOfficial
22 Sept 2025, 12:57 Good day Jane,
Thank you very much for reaching out to Mama Money and for bringing this matter to our attention.
We wanted to let you know that we have already been in direct contact with the account holder involved. We've shared with them the details of our investigation into the issue and any steps taken so far.
Should there be any further updates needed, we will continue to communicate directly with the customer. We appreciate your patience and understanding.
Kind regards,
Mama Money Support Team
Thank you very much for reaching out to Mama Money and for bringing this matter to our attention.
We wanted to let you know that we have already been in direct contact with the account holder involved. We've shared with them the details of our investigation into the issue and any steps taken so far.
Should there be any further updates needed, we will continue to communicate directly with the customer. We appreciate your patience and understanding.
Kind regards,
Mama Money Support Team
mama money's reply22 Sept 2025, 12:57
Official
Good day Jane,
Thank you very much for reaching out to Mama Money and for bringing this matter to our attention.
We wanted to let you know that we have already been in direct contact with the account holder involved. We've shared with them the details of our investigation into the issue and any steps taken so far.
Should there be any further updates needed, we will continue to communicate directly with the customer. We appreciate your patience and understanding.
Kind regards,
Mama Money Support Team
Thank you very much for reaching out to Mama Money and for bringing this matter to our attention.
We wanted to let you know that we have already been in direct contact with the account holder involved. We've shared with them the details of our investigation into the issue and any steps taken so far.
Should there be any further updates needed, we will continue to communicate directly with the customer. We appreciate your patience and understanding.
Kind regards,
Mama Money Support Team