RN
Rene N
1 reviews | Active since Sept 2026
10 Sept 2026, 08:26
Mama money your services are very bad and most of your clients are crying for the same issue everyday
It seems like you people has deliberately abandoned my complaints because it has been 11 days since I made this transfer, every morning you will remind me of how my transaction has been delayed, mind you this money was paid cash at shoprite not eft transfer. How hard can it be to resolve this issue because they is no online assistance all i get is the same story, r2,500 in this difficult period is not some small change, this is very bad of you and I will not rest till my money is returned or sent to the designated beneficiary. Your services are very poor that I must give it to you the way it is.
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Replies (2)
mama money's replyOfficial
14 Sept 2026, 11:27Good day Rene,
Thank you for reaching out to us, and please accept our sincere apologies for the inconvenience caused. We completely understand how frustrating this situation must be, and we truly appreciate your patience.
Please rest assured that the matter has already been escalated to our relevant partners. We are currently awaiting confirmation of the transaction cancellation, after which the funds will be returned to your Mama Money wallet.
We kindly ask for a little more patience while our partners complete their investigation and provide us with an update. They are aware of the matter, and we will ensure that you are informed as soon as we receive further feedback.
Thank you once again for your patience, understanding, and cooperation during this process.
Sincerely,
Mama Money Support Team
Mama Money Support Team
mama money's reply14 Sept 2026, 11:27
Official
Good day Rene,
Thank you for reaching out to us, and please accept our sincere apologies for the inconvenience caused. We completely understand how frustrating this situation must be, and we truly appreciate your patience.
Please rest assured that the matter has already been escalated to our relevant partners. We are currently awaiting confirmation of the transaction cancellation, after which the funds will be returned to your Mama Money wallet.
We kindly ask for a little more patience while our partners complete their investigation and provide us with an update. They are aware of the matter, and we will ensure that you are informed as soon as we receive further feedback.
Thank you once again for your patience, understanding, and cooperation during this process.
Sincerely,
Mama Money Support Team
Mama Money Support Team
RN
Rene N's updateReviewer Update
14 Sept 2026, 12:44Okay then I will be waiting on that, it has been too long.
RN
Rene N's update14 Sept 2026, 12:44
Reviewer Update
Okay then I will be waiting on that, it has been too long.