Mama money dont want to refund my money

Its been over 48 hours and more over 10 days since mama money refused to refund me my money *** that I made a deposit. Its really frustrating that everytime i call they tell me they are investigating its been over a week. I never stole anybody body's its my money I went to deposit at pick n pay after creating a order. After payment the order was cancelled and im struggling to get my refund. Mama money ****med me *** there's no manager no supervisor what bank doesnt have a super visor or manager very upset or disappointed