SM
Shiella M
1 reviews | Active since Sept 2021
14 Feb 2023, 16:05
Lack of customer's service
I have been trying to get help for more than an hour and no help is forthcoming their phone l have called and had to hold for a couple of minutes they don't attend to customers, neither do they promptly help on WhatsApp. Mama Money used to offer great service l don't know what changed now
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mama money's replyOfficial
15 Feb 2023, 12:07 Hi Shiella, we are sorry to hear that you've been experiencing difficulties with getting the assistance you need. At Mama Money, we strive to provide excellent customer service, and it's disappointing to hear that we've fallen short in your case. If you could kindly email us at *** to provide us with more information about your experience, such as your account details and the specific issues you encountered, we would be happy to look into the matter and provide you with a resolution. Once again, please accept our apologies for the inconvenience caused, and we hope to have the opportunity to assist you in the future with better service.
mama money's reply15 Feb 2023, 12:07
Official
Hi Shiella, we are sorry to hear that you've been experiencing difficulties with getting the assistance you need. At Mama Money, we strive to provide excellent customer service, and it's disappointing to hear that we've fallen short in your case. If you could kindly email us at *** to provide us with more information about your experience, such as your account details and the specific issues you encountered, we would be happy to look into the matter and provide you with a resolution. Once again, please accept our apologies for the inconvenience caused, and we hope to have the opportunity to assist you in the future with better service.