I am having the worst experience with Mama Money

I am having the worst experience with Mama Money. I have transferred money to the old account, no one notified me that they have s new bank account. It took, various WA messages and days of struggling to get hold of the call centres. 10 days later they tell me, my money was refunded to my wallet. They do not get back to a person. Now the bank app is not working. They get back to me hours later, saying they are attending to the issue. But *3 days later* and no access to the bank app. Today again no response on WA !?! *What is going on?*