I am extremely disappointed with Mama Money’s service

I am extremely disappointed with Mama Money’s service. On 18 July 2025, I made a transfer via EFT from my Nedbank account to Mama Money’s Nedbank account. Although the funds were received, the order has remained pending for over 24 hours, even though the process usually takes less than five minutes. I urgently needed the money to pay hospital bills, and this delay has caused serious inconvenience and embarrassment. What’s worse is the complete lack of support—there is no way to speak to a real person. The call centre only has bots, which are unhelpful. This shows a lack of accountability and customer care. I have used Mama Money before, but this experience has destroyed my trust in the company. I expected better service, especially when dealing with urgent financial matters. I strongly advise others to avoid using Mama Money, as they clearly cannot deliver on their promises. Please resolve this issue immediately.