SK
SHALIF K
1 reviews | Active since Jan 2023
10 Jun 2026, 22:01
FROZEN NOT ACTIVE
I am so confused with Mama Money up-to-date; I don't know whether it's the service or it's from them. The account from different people has been working all along and out of nowhere. When you start to save with them, the account goes frozen or not active, even when you try to chat with them to escalate the matter; the individuals in the call center are completely not even interested in assisting. Guys, be careful when you save with them. To assist you when you need some support, it will take them forever to assist you.
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mama money's replyOfficial
11 Jun 2026, 10:52Good day Shalif,
Thank you for bringing this matter to our attention. We sincerely apologize for any frustration or inconvenience you may have experienced.
Please be assured that we remain committed to assisting our customers and addressing any concerns related to our services. Following further investigation, we can confirm that your request has been escalated to the relevant team for review and consideration of account reactivation.
We kindly ask for your patience while this process is underway. Rest assured that we will provide you with an update as soon as feedback becomes available.
Thank you for your understanding and cooperation.
Kind regards,Mama Money Support Team
Thank you for bringing this matter to our attention. We sincerely apologize for any frustration or inconvenience you may have experienced.
Please be assured that we remain committed to assisting our customers and addressing any concerns related to our services. Following further investigation, we can confirm that your request has been escalated to the relevant team for review and consideration of account reactivation.
We kindly ask for your patience while this process is underway. Rest assured that we will provide you with an update as soon as feedback becomes available.
Thank you for your understanding and cooperation.
Kind regards,Mama Money Support Team
mama money's reply11 Jun 2026, 10:52
Official
Good day Shalif,
Thank you for bringing this matter to our attention. We sincerely apologize for any frustration or inconvenience you may have experienced.
Please be assured that we remain committed to assisting our customers and addressing any concerns related to our services. Following further investigation, we can confirm that your request has been escalated to the relevant team for review and consideration of account reactivation.
We kindly ask for your patience while this process is underway. Rest assured that we will provide you with an update as soon as feedback becomes available.
Thank you for your understanding and cooperation.
Kind regards,Mama Money Support Team
Thank you for bringing this matter to our attention. We sincerely apologize for any frustration or inconvenience you may have experienced.
Please be assured that we remain committed to assisting our customers and addressing any concerns related to our services. Following further investigation, we can confirm that your request has been escalated to the relevant team for review and consideration of account reactivation.
We kindly ask for your patience while this process is underway. Rest assured that we will provide you with an update as soon as feedback becomes available.
Thank you for your understanding and cooperation.
Kind regards,Mama Money Support Team