LM
Layton M
1 reviews | Active since Jan 2020
14 Aug 2025, 07:14
Cheap for a reason
Made a deposit via Capitec and they tell me it's two days for the cash to reflect only to get a message saying the order has expired. And agents via WhatsApp are nowhere to be find neither is there a contact number . no one is replying except a chatbot and all I have is a ticket promising to get back to me after two days on email support. I guess it's cheap for a reason
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mama money's replyOfficial
26 Aug 2025, 08:33Good day Layton,
Apologies for the delay and any inconvenience caused. Thank you for taking our call earlier.
As mentioned, while funds are deducted immediately when creating an order on the Capitec app, it can take up to 24 hours for the transaction to reflect with your recipient.
To assist further, please send us the passport/ID number you used to register with Capitec to *** or WhatsApp us on ***.We’ll gladly look into this for you.
Kind regards,
Mama Money Customer Support
Apologies for the delay and any inconvenience caused. Thank you for taking our call earlier.
As mentioned, while funds are deducted immediately when creating an order on the Capitec app, it can take up to 24 hours for the transaction to reflect with your recipient.
To assist further, please send us the passport/ID number you used to register with Capitec to *** or WhatsApp us on ***.We’ll gladly look into this for you.
Kind regards,
Mama Money Customer Support
mama money's reply26 Aug 2025, 08:33
Official
Good day Layton,
Apologies for the delay and any inconvenience caused. Thank you for taking our call earlier.
As mentioned, while funds are deducted immediately when creating an order on the Capitec app, it can take up to 24 hours for the transaction to reflect with your recipient.
To assist further, please send us the passport/ID number you used to register with Capitec to *** or WhatsApp us on ***.We’ll gladly look into this for you.
Kind regards,
Mama Money Customer Support
Apologies for the delay and any inconvenience caused. Thank you for taking our call earlier.
As mentioned, while funds are deducted immediately when creating an order on the Capitec app, it can take up to 24 hours for the transaction to reflect with your recipient.
To assist further, please send us the passport/ID number you used to register with Capitec to *** or WhatsApp us on ***.We’ll gladly look into this for you.
Kind regards,
Mama Money Customer Support