TS
Thelma S
1 reviews | Active since Jul 2024
20 Jul 2024, 09:47
Bad customer support
I created an order on the 16th and made immediate payment through OZOW. However the beneficiary hasn’t been paid. I have made countless calls and chatted everyday to resolve this. I keep getting the same assurance that the funds will be made available on my profile for me to recreate the order but it still hasn’t been done. Customer support is appalling
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mama money's replyOfficial
23 Jul 2024, 15:38Hi Thelma, thank you for contacting us.
We sincerely apologize for the inconvenience you've faced. I’m pleased to inform you that your transaction has now been successfully processed. We regret the frustration caused by the delays and the lack of timely support. Your patience is greatly appreciated and we are committed to ensuring a smoother experience moving forward. Please contact us on our Whatsapp line should you require any assistance in future.
We sincerely apologize for the inconvenience you've faced. I’m pleased to inform you that your transaction has now been successfully processed. We regret the frustration caused by the delays and the lack of timely support. Your patience is greatly appreciated and we are committed to ensuring a smoother experience moving forward. Please contact us on our Whatsapp line should you require any assistance in future.
mama money's reply23 Jul 2024, 15:38
Official
Hi Thelma, thank you for contacting us.
We sincerely apologize for the inconvenience you've faced. I’m pleased to inform you that your transaction has now been successfully processed. We regret the frustration caused by the delays and the lack of timely support. Your patience is greatly appreciated and we are committed to ensuring a smoother experience moving forward. Please contact us on our Whatsapp line should you require any assistance in future.
We sincerely apologize for the inconvenience you've faced. I’m pleased to inform you that your transaction has now been successfully processed. We regret the frustration caused by the delays and the lack of timely support. Your patience is greatly appreciated and we are committed to ensuring a smoother experience moving forward. Please contact us on our Whatsapp line should you require any assistance in future.