FM
Faith M
1 reviews | Active since Apr 2014
08 Aug 2025, 12:25
ATROCIOUS SERVICE
Delayed responses, my questions were ignored in the interest of closing the chat, transaction was pending too long, the service received has been atrocious, I was told that I was doing the transaction wrong even though I talked through it with three different consultants on the call. Four consultants later and the issue has still not been resolved and I hope and I pray this issue will be resolved and I can get my money back and I will not ever be using this service again and will be letting people know
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Replies (2)
mama money's replyOfficial
09 Aug 2025, 10:04Dear Faith
We’re very sorry for the poor experience you’ve had and for the frustration caused. This is not the standard of service we aim to provide.
We are pleased to confirm that the split was completed successfully, and the funds are now being processed to your recipient. Once the funds have reached them, we will notify you immediately.
Your case has been escalated to our senior support team for urgent attention, and we will continue to monitor it closely until it is fully resolved.
Kind regards,
Mama Money Support Team
Mama Money Support Team
mama money's reply09 Aug 2025, 10:04
Official
Dear Faith
We’re very sorry for the poor experience you’ve had and for the frustration caused. This is not the standard of service we aim to provide.
We are pleased to confirm that the split was completed successfully, and the funds are now being processed to your recipient. Once the funds have reached them, we will notify you immediately.
Your case has been escalated to our senior support team for urgent attention, and we will continue to monitor it closely until it is fully resolved.
Kind regards,
Mama Money Support Team
Mama Money Support Team
FM
Faith M's updateReviewer Update
09 Aug 2025, 11:36Despite assurances that this has been resolved. I am sitting 24 hours later with the matter still unresolved the money still not in the hands of the recipient - no one has come back to me . I have tried to call the contact centre and get a response that due to high call volumes Mama money is unable to take call so I should WhatsApp, have been trying to get a response on WhatsApp for the last 3 hours and no joy, no response, no feedback!!!! This is pathetic . The least you could do is communicate and manage expectations and if you are unable to provide a service then rather reimburse me as I am trying to deal an emergency and a delay of more than 5 days is unacceptable when lives depend on it.
FM
Faith M's update09 Aug 2025, 11:36
Reviewer Update
Despite assurances that this has been resolved. I am sitting 24 hours later with the matter still unresolved the money still not in the hands of the recipient - no one has come back to me . I have tried to call the contact centre and get a response that due to high call volumes Mama money is unable to take call so I should WhatsApp, have been trying to get a response on WhatsApp for the last 3 hours and no joy, no response, no feedback!!!! This is pathetic . The least you could do is communicate and manage expectations and if you are unable to provide a service then rather reimburse me as I am trying to deal an emergency and a delay of more than 5 days is unacceptable when lives depend on it.