Thought I would give KFC another chance... Thought wrong

Item: Mall @ Carnival
Rating: 1

Good Evening, I recently posted a Complaint regarding Dominos Pizza, because The wrong order was delivered to my door, and nothing was done to rectify the issue, to which I explained that I will find a franchise that actually wants my money.. Decision was between McDonalds and KFC.. Firstly, I Dont understand how it can be done wrong so many times.. Its always a gamble, you have to pull off in the parking lot to doublecheck your order, and every time.. Every damn time, you are in a rush, in a good mood, benefit of the doubt is given, I mean its only 6 pieces of chicken right? Anyone can get that right, right?....And after all the videos on Social media and pictures, I put that behind me and decided I need some Chicken! Wham Bam, not even 2 mins in the drive through, I paid for my 2 Streetwise 3's, I was asked to donate R2, which I did, and then I go to McDonalds to get the rest of the familys food, not everyone is as daring as I am to try KFC... Not everyone can handle the thought of a "rat" burger, and pavement chicken.. Me, I will eat it if it tastes good.. Get home, ready to enjoy & what did KFC do... 1 streetwise 3, & 1 streetwise 2.. I paid for both, I should get 6 pieces of chicken right? Thats how business works, you offer a product or service which makes my life easier, In turn I give you my hard earned money in agreement that I will recieve what a pay for.. Gentlemans agreement right? Uhhm.. Now you are sitting there, reading this, tired of responding to hellopeter complaints, that in fact you don't care about my issue, You will send a response saying the complaint has been forwarded to head office and the affected branch, and boom, your job is done, nothing will be fixed, you will forget you ever heard from me and you will continue doing your job, answering angry people, but this is me, telling KFC, I supported your kids with R2, I take the chance knowing if I dont talk to the person on the intercom like an angel that something might be done to my food, I can take all of that, what I cant take is a comany that cant figure out the difference between 2 pieces of chicken and 3, I mean Damn, you sell chicken, Its not like this streetwise is a new thing. Now that I got that off my chest, Enjoy my piece of chicken, only R13?? R14 of my money that KFC Fooled me out of (Remember? Business.. You promote a product, I like the product, buy the product, should I get what I paid For, I need to say a little prayer as if the Lord was looking over me while placing my order) But when every ####### franchise gets it wrong, R189 loss at Dominos, no response, no customer retention, just no worry what so ever.. 33.33333% of my meal which I paid for was not given to me, who cares, there are other customers.. Ah, South Africa, where the customer must just leave it and take it on the chin, where Food has become dodgey and the people at the robots selling items have become trustworthy, at least you know what you are getting for you money spending R50 on glasses, the guy doesn't turn the board around once you have paid, only to show you glasses with one lens.. They offer a product, I like **** RayBands for R50, I give them R50, I get the product I want, he eats that night, I look fresh, we all win (Learn to take care of your customers, it might only be one or 2 that turn their back on kfc a day, but those 1 or 2 add up, especially on social media) Wont refer KFC, wont support KFC, Like I have said, the fast food industry is a tough place to be right now with all the competition, Somewhere there is an owner that will greet you with a smile to have you as a customer. Thank you for reading, and please, no need.. I know this "will be escelated IMMEDIATELY" and you are so sorry, So am I and so is my stomach, No longer will I be done in by kfc Kind Regards,

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