Mall @ Carnival
Unclaimed Business
|2|10 Reviews (last 12 months)|This business does not respond to reviews
Mall @ Carnival
Unclaimed Business
|2
10 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Trustindex Rating
2.8NPS Score
-80Unlikely
TrustIndex
2.8
NPS Score
-80
Recommended: Unlikely
Review Distribution
2|10 Reviews
Oct '25 - Sep '26
Recent reviews (10)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMS
Magde S
1 reviews | Active since Apr 2022
19 Aug 2026, 16:21
Bad Service
Dear Vodacom Customer Care, I am writing to formally lodge a complaint regarding a WiFi router contract that I took out with Vodacom. The router was sold to me without adequate verification of whether there was sufficient Vodacom network reception in my area. From the beginning, I experienced serious connectivity and reception problems, which made the service unreliable and, in my view, unsuitable for the intended purpose. I made numerous complaints to Vodacom over a period of several months and escalated the matter to Head Office. Despite repeatedly explaining the problem and requesting assistance, the issue was not resolved satisfactorily. Eventually, after months of complaints, Vodacom collected the router. However, I had already been paying for a router and service that I could not use properly for months. I was subsequently promised a refund, but despite these assurances, I am still waiting for the promised payment. I find it unacceptable that I have had to repeatedly follow up on a refund that was already confirmed to me. Furthermore, the compensation offered does not fairly reflect the inconvenience, financial loss, time spent making repeated complaints, and the fact that I was paying for a service that was not functioning adequately in my area. I therefore request that Vodacom urgently: Confirm the exact amount of my outstanding refund. Process the refund without any further delay. Review the compensation offered in light of the circumstances. Provide me with a written explanation as to why the service was sold without adequately establishing whether the area had sufficient network reception. Confirm that no further charges will be billed to me in relation to this router/service. I have been patient throughout this matter, but the repeated promises without resolution are extremely disappointing. I expect Vodacom to take responsibility for this matter and provide a satisfactory resolution without requiring me to make further unnecessary follow-ups. Please treat this as a formal complaint and provide me with a written response and resolution as soon as possible. Kind regards, Magde Schwartz
Helpful (0)
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Magde S
1 reviews | Active since Apr 2022
19 Aug 2026, 16:21
Bad Service
Dear Vodacom Customer Care, I am writing to formally lodge a complaint regarding a WiFi router contract that I took out with Vodacom. The router was sold to me without adequate verification of whether there was sufficient Vodacom network reception in my area. From the beginning, I experienced serious connectivity and reception problems, which made the service unreliable and, in my view, unsuitable for the intended purpose. I made numerous complaints to Vodacom over a period of several months and escalated the matter to Head Office. Despite repeatedly explaining the problem and requesting assistance, the issue was not resolved satisfactorily. Eventually, after months of complaints, Vodacom collected the router. However, I had already been paying for a router and service that I could not use properly for months. I was subsequently promised a refund, but despite these assurances, I am still waiting for the promised payment. I find it unacceptable that I have had to repeatedly follow up on a refund that was already confirmed to me. Furthermore, the compensation offered does not fairly reflect the inconvenience, financial loss, time spent making repeated complaints, and the fact that I was paying for a service that was not functioning adequately in my area. I therefore request that Vodacom urgently: Confirm the exact amount of my outstanding refund. Process the refund without any further delay. Review the compensation offered in light of the circumstances. Provide me with a written explanation as to why the service was sold without adequately establishing whether the area had sufficient network reception. Confirm that no further charges will be billed to me in relation to this router/service. I have been patient throughout this matter, but the repeated promises without resolution are extremely disappointing. I expect Vodacom to take responsibility for this matter and provide a satisfactory resolution without requiring me to make further unnecessary follow-ups. Please treat this as a formal complaint and provide me with a written response and resolution as soon as possible. Kind regards, Magde Schwartz
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Replies (0)ML
Muritania L
1 reviews | Active since Nov 2010
21 Jul 2026, 20:39
Exceptional Service from Honey at MTN Carnival Mall
Good day, I visited the MTN store at Carnival Mall (the branch near Woolworths and Mugg & Bean) on 14 July 2026. During my visit, I was assisted by a consultant named Honey. Honey informed me that a *****ulent SIM swap had been performed on my account without my knowledge. She was extremely helpful, professional, and patient throughout the entire process. She took the time to explain exactly what had happened and guided me through every step I needed to take to resolve the matter. It was clear that Honey is passionate about her work and dedicated to providing excellent customer service. She treated me with respect and understanding, making sure I fully understood the situation. It was refreshing to be assisted by someone who did not make the customer feel uninformed, but instead took the time to educate and support them. I sincerely hope that more consultants can learn from Honey's outstanding approach and commitment to customer care. Thank you, Honey, for your kindness, professionalism, and all the effort you put into helping me. Please continue being the sweet and caring person that you are. Your assistance was greatly appreciated. Kind regards, Muritania Kivido
Helpful (0)
|Replies (0)ML
Muritania L
1 reviews | Active since Nov 2010
21 Jul 2026, 20:39
Exceptional Service from Honey at MTN Carnival Mall
Good day, I visited the MTN store at Carnival Mall (the branch near Woolworths and Mugg & Bean) on 14 July 2026. During my visit, I was assisted by a consultant named Honey. Honey informed me that a *****ulent SIM swap had been performed on my account without my knowledge. She was extremely helpful, professional, and patient throughout the entire process. She took the time to explain exactly what had happened and guided me through every step I needed to take to resolve the matter. It was clear that Honey is passionate about her work and dedicated to providing excellent customer service. She treated me with respect and understanding, making sure I fully understood the situation. It was refreshing to be assisted by someone who did not make the customer feel uninformed, but instead took the time to educate and support them. I sincerely hope that more consultants can learn from Honey's outstanding approach and commitment to customer care. Thank you, Honey, for your kindness, professionalism, and all the effort you put into helping me. Please continue being the sweet and caring person that you are. Your assistance was greatly appreciated. Kind regards, Muritania Kivido
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Replies (0)AM
Agrineth M
1 reviews | Active since Jun 2026
13 Jun 2026, 16:15
Bad service, rude sales agent
I had lost my phone with my ID included, I went on Monday and was told to bring an ID (I went and got a temporary one) when I returned back the following I met with one of the workers there when I asked for assistance he told me they don't take temporary IDs I further asked if he's sure he claimed to be unsure and was forcing me to leave I asked if there any other way I could get assistance and he told me to try online and I told him I dont have a cell phone and asked if it's possible to use the one At the shop to call and find out further information from customer service "I had asked if it was possible for him to call people from the office" and he they don't deal with prepaid customers He said "you want me to call the head office for such, sisi they only deal with contract customers , u can always get another sim" To me that seems like I'm being disregarded for being a prepaid customer
Helpful (0)
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Agrineth M
1 reviews | Active since Jun 2026
13 Jun 2026, 16:15
Bad service, rude sales agent
I had lost my phone with my ID included, I went on Monday and was told to bring an ID (I went and got a temporary one) when I returned back the following I met with one of the workers there when I asked for assistance he told me they don't take temporary IDs I further asked if he's sure he claimed to be unsure and was forcing me to leave I asked if there any other way I could get assistance and he told me to try online and I told him I dont have a cell phone and asked if it's possible to use the one At the shop to call and find out further information from customer service "I had asked if it was possible for him to call people from the office" and he they don't deal with prepaid customers He said "you want me to call the head office for such, sisi they only deal with contract customers , u can always get another sim" To me that seems like I'm being disregarded for being a prepaid customer
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Replies (0)WN
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Leope P
1 reviews | Active since Feb 2026
18 Feb 2026, 16:04
Mall@Carnival Foschini bad customer service
I bought 2 bags online at Foschini on promo, but then decided to return for exchange because they were the same, I asked a cashier lady there if it was possible to return then she said yes, she went through with the process but told me at the end that it's not possible they have to refund me. I asked her how was it possible she gave me so many reasons ending up calling the supervisor, same with her she even gave me attitude. Why didn't they explain before we went through the process of exchanging only to refund me? Their customer service is so bad and I loved the bag and asked if I can stay with that one still they said I have to get refunded or buy with normal price. Foschini at carnival mall is bad with customer service.
Helpful (0)
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Leope P
1 reviews | Active since Feb 2026
18 Feb 2026, 16:04
Mall@Carnival Foschini bad customer service
I bought 2 bags online at Foschini on promo, but then decided to return for exchange because they were the same, I asked a cashier lady there if it was possible to return then she said yes, she went through with the process but told me at the end that it's not possible they have to refund me. I asked her how was it possible she gave me so many reasons ending up calling the supervisor, same with her she even gave me attitude. Why didn't they explain before we went through the process of exchanging only to refund me? Their customer service is so bad and I loved the bag and asked if I can stay with that one still they said I have to get refunded or buy with normal price. Foschini at carnival mall is bad with customer service.
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