Bad customer service

Hello everyone so I just wanted to thank the hello Peter team for intervening my situation with makro stores. I got an email from them on the 26/03/2021 saying o should come to the store and exchange the old speaker for a new one . So I went on the 27th they gave me a voucher to get something new from the store, with the same amount. So I am very thankful to the hellopeter team for helping me ...And I also wanted to speaker to the store manager as I left the store , sadly she wasn't there. So I spoke to a lady who's acting store manager and I told her the whole situation , and that hellopeter has helped me . And I asked that the people that spoke to me through call to write me an apology via email because I feel it was very rude of them to speak to me in that manner .....Thank you again for helping , do help others too .....