Terrible Service

We used MCL to move about 3 weeks ago.

Maison was very quick to provide a quote and help, but after the deposit was paid the service level deteriorated drastically.

I made it clear when booking that the estate we are moving to has a time limit/ cutoff by which all delivery vehicles need to be out of the estate. Despite this clarification the MCL team arrived 2 hours late at my place. Maison kept on pushing out the arrival time and after my 3de or 4th call he started to ignore my calls and messages.

Maison quoted on 4 people, but only 3 arrived and it became very clear very quickly that me and my father need to help to make the move happen within the required cutoff time.

On arrival at the new address, Maison was very quick to reach out to me for the remainder of the payment even though he was more than happy to ignore my calls when I needed clarification or assistance. After explaining how we needed to rush and had to help to make sure the move would happen on time, Maison could not care less, he was only concerned about the last outstanding payment.

Avoid Maison Carbon Logistics at all cost