Maison Carbon Logistics
Claimed Business
|3.6|9 Reviews (last 12 months)|This business does not respond to reviews
Maison Carbon Logistics
Claimed Business
|3.6
9 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Maison Carbon Logistics receives sharply divided feedback. Satisfied customers consistently mention friendly and hardworking moving crews, clear initial communication, efficient packing, and furniture arriving safely, with several describing stress-free relocations across provinces. However, a recurring theme among dissatisfied customers involves significant damage to belongings, late or incomplete deliveries, unannounced use of subcontractors, and a striking lack of post-payment communication. Customers repeatedly raise concerns about unresolved insurance claims, missing items, and demands for additional payment on site, undermining trust in the brand.
Performance(last 12 months):
NPS Score
14Likely
NPS Score
14
Recommended: Likely
Review Distribution
3.6|9 Reviews
Oct '25 - Sep '26
Recent reviews (9)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceCS
Chantelle S
1 reviews | Active since Jan 2026
3 Sept 2026, 11:45
Dankie, Maison Carbon Logistics!
Baie tevrede met die diens. Hulle het my dogter van Pretoria na Johannesburg verhuis en alles het vlot verloop. Die span was vriendelik en het haar goedere met sorg hanteer. Dankie, Maison
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Chantelle S
1 reviews | Active since Jan 2026
3 Sept 2026, 11:45
Dankie, Maison Carbon Logistics!
Baie tevrede met die diens. Hulle het my dogter van Pretoria na Johannesburg verhuis en alles het vlot verloop. Die span was vriendelik en het haar goedere met sorg hanteer. Dankie, Maison
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Replies (0)LZ
Limo Z
1 reviews | Active since May 2026
13 May 2026, 15:28
Terrible Experience – Missing Items, No Accountability, and Poor Customer Service
I had a very bad experience with Maison Carbon Logistics. I used their storage service, and after just one month, my sound system and my expensive heater went missing. Instead of taking responsibility or compensating me for the missing items, they refused to help and are now ignoring my messages completely. In my experience, this company cannot be trusted. They avoid accountability, and whenever you try to meet their boss or visit their office, they keep hiding and making excuses. I strongly advise people to stay away from Maison Carbon Logistics. Please be careful before storing your valuable items with them. My experience with them has been disappointing and stressful.
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Limo Z
1 reviews | Active since May 2026
13 May 2026, 15:28
Terrible Experience – Missing Items, No Accountability, and Poor Customer Service
I had a very bad experience with Maison Carbon Logistics. I used their storage service, and after just one month, my sound system and my expensive heater went missing. Instead of taking responsibility or compensating me for the missing items, they refused to help and are now ignoring my messages completely. In my experience, this company cannot be trusted. They avoid accountability, and whenever you try to meet their boss or visit their office, they keep hiding and making excuses. I strongly advise people to stay away from Maison Carbon Logistics. Please be careful before storing your valuable items with them. My experience with them has been disappointing and stressful.
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Sharon K
1 reviews | Active since Mar 2026
12 Mar 2026, 14:27
Thank you to the team at Maison Carbon Logistics. I’ll definitely recommend them to friends and family.
Maison Carbon Logistics made my move really easy. From the start everything was well organized and communication was clear. The team worked quickly but still took good care of my furniture, which I really appreciated. Moving is usually stressful, but they made the whole process smooth.
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Sharon K
1 reviews | Active since Mar 2026
12 Mar 2026, 14:27
Thank you to the team at Maison Carbon Logistics. I’ll definitely recommend them to friends and family.
Maison Carbon Logistics made my move really easy. From the start everything was well organized and communication was clear. The team worked quickly but still took good care of my furniture, which I really appreciated. Moving is usually stressful, but they made the whole process smooth.
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Replies (0)ME
Melissa E
1 reviews | Active since Jul 2013
11 Mar 2026, 08:00
Cheap price, expensive damage, no response - be careful!
I used Maison Carbon Logistics for a household move from Pretoria to George under Invoice 720. The delivery was supposed to take place on 27–28 February 2024, but the load only arrived three days late on 2 March 2024. When my goods were finally delivered, several items were badly damaged. I reported the damages immediately during the unloading process and followed up with a formal written claim on 8 March 2024, supported by photographs and an itemised list of damages totaling approximately R60,500. Since then, I have repeatedly tried to resolve the matter. I have called, sent WhatsApp messages and multiple emails asking for feedback and requesting that they lodge a claim with their goods-in-transit insurer. Despite initially indicating that the matter would be looked into, they have simply stopped responding. My emails requesting updates have gone unanswered for months and years. It is extremely frustrating to be ignored after paying for a service that resulted in significant damage to my belongings. I am still waiting for Maison Carbon Logistics to honour the claim and deal with this matter properly.
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Melissa E
1 reviews | Active since Jul 2013
11 Mar 2026, 08:00
Cheap price, expensive damage, no response - be careful!
I used Maison Carbon Logistics for a household move from Pretoria to George under Invoice 720. The delivery was supposed to take place on 27–28 February 2024, but the load only arrived three days late on 2 March 2024. When my goods were finally delivered, several items were badly damaged. I reported the damages immediately during the unloading process and followed up with a formal written claim on 8 March 2024, supported by photographs and an itemised list of damages totaling approximately R60,500. Since then, I have repeatedly tried to resolve the matter. I have called, sent WhatsApp messages and multiple emails asking for feedback and requesting that they lodge a claim with their goods-in-transit insurer. Despite initially indicating that the matter would be looked into, they have simply stopped responding. My emails requesting updates have gone unanswered for months and years. It is extremely frustrating to be ignored after paying for a service that resulted in significant damage to my belongings. I am still waiting for Maison Carbon Logistics to honour the claim and deal with this matter properly.
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Eddie T
1 reviews | Active since Mar 2026
10 Mar 2026, 15:17
Thank you!
I hadn’t heard of Maison Carbon Logistics before, and since their quote was the cheapest, I was a bit sceptical at first. However, they moved me from Cape Town to Shelly Beach and I ended up being really impressed with the service. The team was friendly, efficient, and communicated well throughout the move. Most importantly, all my furniture arrived safely with no damage, and the whole process was quick and stress-free. I would definitely recommend them and would use their services again in the future. The service was excellent overall, but I’m giving 4 stars instead of 5 simply because there were a few small delays with timing during the move. Other than that, the team did a great job and handled everything professionally.
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Eddie T
1 reviews | Active since Mar 2026
10 Mar 2026, 15:17
Thank you!
I hadn’t heard of Maison Carbon Logistics before, and since their quote was the cheapest, I was a bit sceptical at first. However, they moved me from Cape Town to Shelly Beach and I ended up being really impressed with the service. The team was friendly, efficient, and communicated well throughout the move. Most importantly, all my furniture arrived safely with no damage, and the whole process was quick and stress-free. I would definitely recommend them and would use their services again in the future. The service was excellent overall, but I’m giving 4 stars instead of 5 simply because there were a few small delays with timing during the move. Other than that, the team did a great job and handled everything professionally.
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Previous M
1 reviews | Active since Mar 2026
3 Mar 2026, 14:25
The move went well without any issues
The move went well without a hitch. 1.Really amazing moving staff, they work very well as a team, are careful with property (as can be expected), and very hard working. 2. Treat them well - they are a great bunch and not just a company, by a great bunch of people too.
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Previous M
1 reviews | Active since Mar 2026
3 Mar 2026, 14:25
The move went well without any issues
The move went well without a hitch. 1.Really amazing moving staff, they work very well as a team, are careful with property (as can be expected), and very hard working. 2. Treat them well - they are a great bunch and not just a company, by a great bunch of people too.
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Replies (0)JM
Josephine M
1 reviews | Active since Jan 2026
27 Jan 2026, 14:01
Efficient, organised and affordable
Very professional and reliable moving company. The team was well prepared, making the move quick and stress free. Highly recommended. Another move already booked from Cape Town to Rustenburg
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Josephine M
1 reviews | Active since Jan 2026
27 Jan 2026, 14:01
Efficient, organised and affordable
Very professional and reliable moving company. The team was well prepared, making the move quick and stress free. Highly recommended. Another move already booked from Cape Town to Rustenburg
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Chantelle S
1 reviews | Active since Jan 2026
26 Jan 2026, 13:17
Puik verhuisingsdiens
Baie goeie diens van Maison Carbon Logistics. Goodness en Mike was vriendelik en doeltreffend met die kwotasie, en die pakspanne in Johannesburg en St Francis was uitsonderlik.
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Chantelle S
1 reviews | Active since Jan 2026
26 Jan 2026, 13:17
Puik verhuisingsdiens
Baie goeie diens van Maison Carbon Logistics. Goodness en Mike was vriendelik en doeltreffend met die kwotasie, en die pakspanne in Johannesburg en St Francis was uitsonderlik.
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