Worst service delivery ever

Worst customer care ever! Vaal Mahindra situated in Vanderbijlpark, Gauteng is responsible for the worst customer care. I took my Mahindra Scorpio, '22 model in as the fog lights were shining 90° upwards, making it impossible to drive at night. The vehicle is still under guarantee as well as maintenance plan. After checking in on Friday 2 August to them, the Service Manager reported to me that the brackets of the fog lights were wrongly fitted and that it was a factory fault. He further reported to me that it was going to be a big job to fix. On Monday 5 August the vehicle was dropped of in the morning for the repairs. When collected by Monday afternoon, Mahindra Vaal demanded payment for the job. It was never communicated to me on Friday, Monday or during the time they were fixing the problem that they're going to need payment. The matter was reported to Mahindra SA customer care Manager, which concluded they it's Company Policy to first engage with the customer BEFORE work is done. The Service Manager at Mahindra Vaal is a rude person , refusing to answer my questions. He is also deceiving Mahindra SA, trying to fix his mess through lies. I would not recommend any Mahindra customer to ever again deal with Mahindra Vaal in Vanderbijlpark.