what customer service?

scorpio pikup is under warranty and needs a new ecu. i am told it will take 4 weeks to get one.There is no offer of a hire vehicle/courtesy vehicle. I jump up and down with both the local dealership and head office.They manage to source a unit earlier....within 7 days, but are not interested in any thought of a courtesy vehicle. I am told by their public relations lady that she is the highest position that I have access to, that it is company policy to not put me in touch with higher management.<br> It is also company policy that they do not have courtesy vehicles, that those are at the discretion of their dealers, if we have a good relationship with them!!<br> Imagine if we as farmers just said toughees, no food this year!!!! oh, and there is no one else to talk to, because its policy!!!!<br> Well done to Mahindra SA for their exemplary show of something that is typically South African....NO SERVICE!!!! Who needs customers anyway????<br> As a fleet owner of more than 16 vehicles in the agriculture and transport industry, I will certainly never be going back to these guys!!