Truly Indian sales pitch but no delivery

On the 5th August 2025, I wrote to Mahindra SA complain about being requested to drive 80km to get recall errors resolved on my new Scorpio N. I was promised that they will speak to the dealership that refused to attend to my car and asked me to take it to where I bought it (80kms away). I have called their line a number of times and always I am promised a response in no time without success. It is now September and I still do not have a response. Am I really getting an India quality or promise her?