Terrible service and Mahindra not up to standard

To whom this may concern.

We bought the Mahindra Karoo edition S10 on the 6 of July 2020 brand new oh what a joy.

The the 6th we collected it from Mahindra Westrand, on the day we had no special handover the keys shoved into our hands and told there is a gift on the back seat and that was it. Within a week from driving the bakkie the radio kept dying and the headlights not set properly, we called Mahindra Westrand and told us to take the vehicle in to be set properly. We did that. I also informed the Manager Jaques at the westrand branch how badly the handover was done. He apologized and said he would arrange for a proper one, this after all is a R440 000 vehicle this never happened.

N week later we realized the bolts on the doors where loose they could be undone with the fingers, the sunglass holder couldn't open properly and the driver's seat was broken. We called then again! And they told us to bring the vehicle in again! We did that they fixed everything had to order a seat and we waited for that. The tonic cover was also badly stitched and had to be replaced But it got done. The Mahindra tool kit got ****** out of the vehicle that day aswell. With all this happening we discovered that Mahindra Westrand never did it's pre-delivery inspection on this Mahindra because surely they would of found all this and fixed it before the time. How do you hand over a vehicle in this condition.

At 4000km the radio alerted me that it needed to be serviced. Again we called Mahindra again we had to take the vehicle in because the vehicle was never set in correctly for South African service intervals.

Then on the 15 Oct when it hit 10 000km i made arrangements to have the service done. When i dropped my vehicle i informed then there is a oil leak/spray at the bottom of the vehicle and asked them to rotate my tyres. When i collected my vehicle that afternoon they told me my pinion seal is broken and that is why it's leaking but it will be repaired under warranty they would call me when they received the part then i will have to come back again but i can still drive the vehicle. When i was about the leave they informed me that my vin number has not been loaded correctly and someone at Mahindra needs to fix this and due to this i am unable to load this vehicle on the Mahindra app because the app doesn't recognize the vin number. When they rotated the wheels they broke the nut and replaced it with a complete different one.

On the 27th of October i called Mahindra Westrand to follow up Regards that seal and the vin number issue The seal was not there yet and no feedback on the vin number, this was 12 days later

Currently i have driven 4000km with a broken seal that they said it would be fine and no feedback yet or seal, this can't be good for the vehicle.

The service we have received from Mahindra Westrand has been terrible! i feel that my vehicle is definitely not up to Mahindra standards. I am extremely unhappy with my vehicle and the service we received. This was not a cheap buy are a little demo