Still waiting for safetybelt to be fixed

Good day

To whom it may concern.

I bought a vehicle from Mahindra Bryanston on the 24.08.2022 sales person were Sonet and Jacques Scholts. Both sales persons know that my backseat middle safety belt was faulty, it was decline by Dekra after the car was taken back to Mahindra we received a call that car came back and Dekra approved and we may collect the car, since ever then the middle back seat safety belt is still not working. Everytime communication has been done and feedback has been received that the safety belt is on back order and the sales person is working on it, it's almost 1 year and 2 months and my car's safety belt is still not fixed.

This is unacceptable and very poor services.

Hereby i would like to inform Mahindra once i received a fine by a traffic officer regarding this matter Mahindra will be liable to pay for this. Secondly my father refer me to Mahindra and that finders fee of R1000 never been paid out to him.(I don't mind the finders fee). My main concern is why struggling to get my safety belt fixed.

I will suggest that this issue will be sorted out ASAP otherwise Mahindra don't give me another choice to report this to hellopeter and headoffice, i spoke to sales manager in Bryanston and he said he will get back to me and till date still waiting for his reply or call back.

I will gladly if this not getting sorted in the next week. report this matter as well as to the bank to bring the car back to mahindra and exchange it to one that is in 100% working condition.

Today is more than 1 month after Jacques informed me that he is on it and it's still not fixed.

My registered contact information according to your system should be ***...

Vechile registration no: FL27SRGP Chassis No: MA1YV2HKUG*** (VIN NO) 2016 Mahindra XUV500.

Kind Regards Mr CJ Minnie