Ssanyong Rexton ND544788

Item: Mahindra SA
Rating: 1
Author: Hettie T

Good day, Kindly assist with a matter we are having a problem with resolving. Below is the mail we sent to Mahindra Vanderbijlpark. We have had no joy and the person responsible is not available. I have gotten quotes for the damaged window and the ****** alarm system. All of these and more was damaged by Mahindra Vanderbijlpark employees. Feel free to contact me on my cell should you need anymore information. Mail copy: To whom it may concern We apologies for the late response. I have look through the complaint. Mahindra Vaal was working on the vehicle struggle to get the vehicle fix, the vehicle was towed away from our premises by the customer. Some of the point on the complaint it the following · “When I tried to use the central locking it was also now not operational and upon closer investigation I found that the whole alarm and central locking system has been removed.”- there was an aftermarket system in vehicle, the technician had unplug the system to try to fix the problem · “Someone has dropped something on the windscreen on the driver side and it cracked right through to the passenger side.”- when the vehicle was brought to the dealer by the customer the service adviser inspect the vehicle and found the wind screen is cracked and have put on the job card. · “A piece of the fuel pipeline has been removed and not replaced.” – the piece that is not been put on was the extra filter that was in the vehicle that Johlan have discuss it with the customer. · “The dash cover was also broken, There was a cut into the leather of the steering wheel, The fuel filler release switch was broken.” We as dealer will not damage a client vehicle, please can we have picture off the damaged goods? Mahindra Vaal was not finish with the vehicle, the customer agreed on that the vehicle was not finished off and all the pieces is back on their place. 16 December 2016 To whom it may concern I recently took my SsangYong Rexton registration ND544788 to Mahindra Vaal. It was booked in by a service agent called Johlan. The vehicle was not starting and the immobiliser light was flashing. When the vehicle was returned to me it was still not functional. A possible fault can be the ECU which I had tested at Auto ECU, no fault was found. When I tried to use the central locking it was also now not operational and upon closer investigation I found that the whole alarm and central locking system has been removed. This urged me to investigate the rest of the vehicle and I found the following as well: Someone has dropped something on the windscreen on the driver side and it cracked right through to the passenger side. A piece of the fuel pipeline has been removed and not replaced. The wires under the dash was opened up and worked on but not reconnected and closed up. The fuel filler release switch was broken The dash cover was also broken. There was a cut into the leather of the steering wheel. Surely this is not the type of workmanship anybody should receive from a “reputable” dealership. This was reported to Johlan on the 6th of December and he assured me that the service manager will get into contact with me. To date I have not had any communication on this matter. Your reply and assistance will be greatly appreciated. Regards Carel Theron ********** 470 If there is any question furtherw please do not hesitate to send me a mail regards ARNO MEYER MAHINDRA VAAL PARTS MANAGER TEL: ********** FAX: ********** Sel: *** ********** Website: www.mahindravaal.co.za C/o Hansstrijdom & FW Beyersstreet, Vanderbijlpark Many Thanks Carel Theron ********** 470

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