AC
Abigail C

1 reviews | Active since Jun 2017

05 Dec 2019, 12:35

Pathetic, Awful, Ridiculous Customer Service From Mahindra Menlyn & SA!!!!!

1. Pathetic Customer Service from Mahindra Menlyn. Our company vehicle has been at this branch for over 2 months for Turbo faults. They have given this vehicle back to us and said all is working, meanwhile it was worse, you could not even drive this vehicle because there is absolutely no power whatsoever. We sent this vehicle back, now they have been waiting for Mahindra SA to approve a new Turbo. seriously? This is a company vehicle, given our company a huge loss!

2. We sent a second vehicle in to Mahindra Menlyn because of ABS faults, we have been waiting for this vehicle to get fixed since Monday, still no luck!

3. Phoned Mahindra Menlyn now at 12:05 - receptionist not very friendly, wanted to speak to someone high up because I am fed-up with this. this person is apparently on lunch and I refused to hang up and she put me on hold for a whole while. I tried phoning again with the receptionist not picking up. I had to call 6 times before there was finally answer.

I seriously cannot believe that this is the type of service you receive. we bought a huge amount of vehicles through Mahindra, wanted to support them, but gosh we so regret even supporting Mahindra at this stage. We have had issues since day one, and honestly, I would give everyone advice on who is thinking of buying a Mahindra to NOT buy one, you will have the same awful service as we are encountering now.

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