Oh what a bad service, the managers in India needs to do something

Dear Manager

I bought a car from Mahindra 2022. 06 May 2024 the car did not start, AA towing company drivers can confirm that and it was taken to Mahindra Jan Shoba, Hatfield. On the 10 May 2024 again the car did not start, AA towing company drivers can confirm that and it was towed to Mahindra. When I collected it I asked Heleen, who is a service adviser, what the problem was and she told me that it was a wiring problem. All was OK. When I wanted to use the spare key, I noticed that the spare key was not working and took the car to Heleen yesterday who told me that I must pay because programming of the key is not part of the problem that the car had and told me that I can do what I want. Can someone help me please.

Attached are the documents as proof that the car was taken back to Mahindra Jan Shoba, Hatfield twice with a starter problem that was confirmed by AA towing company drivers.

Regards

TT Mhlungulwana