MAHINDRA WOODMEAD SERVICE PLAN NOT ACTIVATED

My husband bought two new Mahindra S4 bakkies during March 2024 from Mahindra Woodmead. These bakkies are used for business purposes. They were very quick to assist with the sales, but after service sales do not exist. My one bakkie had to go in for its first service just over two weeks ago. I was informed by the dealership servicing my bakkie, that the maintenance plan was not activated. My husband phoned Mahindra South Africa, who contacted Mahindra Woodmead and he was informed that the service plan was activated and that we can take the bakkie in. The bakkie was taken in today, now already being far over the 10 000.00 kms for its service and when he went to collect his bakkie, he was again informed that it could not be serviced because of the service plan that was not activated. Kelvin from Mahindra Woodmead sold him the cars, but cannot assist with anything we ask.