Mahindra Vaal - Service Department

I recently - start of October 2020 - had my Mahindra TUV serviced at Mahindra Vaal, Vanderbijlpark. My experience, from the very start, was a very positive one - with a friendly person making the booking in a speedily fashion – I also received a reminder SMS the day before; and on the day of the service, I was met with such genuine warmth and customer service, that I was taken aback for a moment. I was there early – they stated that they open at 07:30, but by 07:20 the doors were opened and I was in and out in less than 3 minutes from stopping there. From the gentleman at the door doing Covid-19 screening and greeting me so enthusiastically, the lady at the Services reception prepared with all the necessary documentation, to dropping of my keys - straight through to the after service customer call-back – it was a pleasure, and with zero hassles. My car was returned to me SO clean – bearing in mind that I had done plant shopping the previous day so there was soil in the boot. I think we too often use these platforms only to voice our frustrations and complaints, and don’t often enough give credit and acknowledgment where it is due. So today, I would like to thank Mahindra Vaal for their exceptional service in a climate where we, unfortunately, have become accustomed to mediocre customer service (at best). Thank you for acknowledging me, keeping me in the loop and showing that customer care genuinely results in customer loyalty.