Mahindra The Glen Parts :all promises and no do.

I had a bonnet guard fitted on my New Mahindra Scorpioat Mahindra The Glen.

At the time of the fitting I noticed scratch marks. It came to light that this bonnet guard wasn't in a box.

I was waiting for the new one that was supposed to be ordered but has not arrived after three weeks.

Two weeks after fitting, the left end of the bonnet guard started to lift. At that point , I informed the sales person about this. The very next day whilst driving at a 100km/ph, this boonet guard came flying off over the roof of the car and almost hit the car behind me.

Back home my husband noticed that it was stuck on with double sided tape. So nothing else to secure this thing on my car.

Again I informed the sales person and I said I want a refund because this can not happen again! All I got was a 👍🏻.

Last week Tuesday, the 3rd of February, we took this bonnet guard back to Mahindra at The Glen.... We spoke to the sales person as well as the Manager incharge of parts.

She agreed to do the refund. My banking details were sent there and then to the sales person in order to proceed.

Two days ago I phoned the Manager of parts and she promised that the refund will be in my account the following day. She didn't know what thecrefund amount was, but for a week nothing was done to find out.

I understand some banks take up to two days, but still nothing has been paid nor have I received feedback that it has been done.

Now that the sale is over done with, the after sales service leaves much to be desired and every one has taken a step back.

This has been dragging on for over a week. Not acceptable.

Please advise.