Mahindra Service Plan Beware

I purchased a Mahindra XUV from Mahindra East Rand, at the time of purchase I was sold an unlimited kilometer service plan by Mahindra East Rand by salesperson Dawie, I was invoiced by Mahindra and settled the account before collecting the vehicle. Upon collection I was informed that the service plan is administrated by MotorServ and I have to get their approval before using it – I was not happy about it but it was done. My vehicle has not been serviced as I have been unable to get hold of MotorServ during March and then lockdown happened. My vehicle is currently overdue for service and upon enquiring with Mahindra East Rand, Cyndy furnished me with a letter to inform that MotorServ is no longer honouring their policies. I have not had one single sent use of that policy, which I paid in full to Mahindra East Rand. It was a line item on their Invoice – without mention that it is for a third party item. And they happily accepted my money. I have never spoken to or met anyone from MotorServ, I only dealth with Mahindra East Rand and paid them and now I must live with the fact that they took my money and refuse to honour what they sold me. I will definitely not purchase any vehicles from Mahindra again nor would I advise anyone else to. Mahindra East Rand is quick to sell you a vehicle and add-ons but at no point do they take responsibility for their actions, Mahindra East Rand and the employees including the managing director do not know what customer service is and are absolutely pathetic in servicing their customers, when they make mistakes or advise you incorrectly they step back and tell you that its your problem and you must fix it. I will be taking legal action against Mahindra East Rand.