Mahindra SA Refusing to Assist – Engine Failure & Shocking Service Experience

I am extremely disappointed and frustrated with the shocking service I have received from Mahindra South Africa and the associated dealership. I have been a loyal Mahindra and CMH customer for years — purchasing multiple vehicles in cash.

However, my recent experience has completely destroyed my trust in this brand.

My Mahindra vehicle developed a serious engine problem. Instead of assisting or offering any meaningful support, I have been charged repeatedly for diagnostics, assessments, and checks — none of which resulted in an actual repair. After all these costs, Mahindra informed me that the engine “cannot be repaired” and that I must replace it entirely at a cost of R150,000, which is more than the actual value of the vehicle.

Despite my loyalty and the substantial amounts I have spent with Mahindra over the years, I have received zero assistance, no goodwill, and no solutions. The staff have been dismissive, unhelpful, and at times even rude. This is not the service any customer deserves, let alone one who has supported the brand for years.

Mahindra’s handling of this situation has been unacceptable. Charging excessive fees for assessments that lead nowhere, only to then offer an unaffordable and unreasonable engine replacement, is deeply concerning. It raises serious questions about the brand’s after-sales support and commitment to its customers.

I am posting this here in the hope that Mahindra South Africa will finally take responsibility and urgently escalate my case. I expect a fair and practical resolution — something Mahindra has failed to provide thus far.

I will update this review with Mahindra’s response (or lack thereof). At this stage, I cannot recommend Mahindra to anyone based on my experience.