Mahindra Nelspruit - Terrible!!!

<p>It's unfortunate that I have to take my Ssangyong Korando to Mahindra who now over see sales and services for Ssangyong. Where do I start.... Firstly, customer service is shocking. I take my car in for a service and don't get any notification that it's ready or not. Before the car goes in for the service, I advise the service manager that there is something wrong with the suspension or engine mountings. After phoning them to find out what's happening with my car, i go pick it up, pay and as soon as I drive off, I can still hear and feel the problem, after they confirmed that they had fixed the problem. I needed the car so a week later, I took it to them dropped the keys off and told them to fix it, talking to the manager. 4 days later without any communication, I phone to find out what's happening. They tell me they will send an email with quotation for the parts (not covered under warranty). A day later, no email. I phone again and eventually get the email. Eish, not that cheap I tell you!!! I pay, send pop to the parts department and cc the reception in. I wait, 2 days pass, no communication. I phone again and they tell me that it's done but in the wash bay. I collect and everything seems okay. I travel to Phalaborwa (220km away), and all of a sudden, the car starts reving and it's not going anywhere. Its serious cause it's an automatic. I phone Mahindra Nelspruit and they say they can't do much and I must sort out towing. Fine, i get towing services and rent a vehicle for the day to complete work. The vehicle was delivered on the Friday evening. It's now the next week Tuesday and I haven't heard a thing from them. I visited them on the Monday just to see whether the car had arrived. Asked them what was happening and they said they will put it on the diagnostic and let me know. Again, haven't heard a thing. I think this is RIDICULOUS!! Mahindra Nelspruit which is also Citroën, it's the WORST SERVICE I HAVE EVER HAD FROM A DEALERSHIP / SERVICE DEPARTMENT and I have had a variety of vehicles. Oh, salesman are also useless. </p>