Mahindra is giving me broken parts for me vehicle

Attention: Caron Duvenhage

Hi Caron

This is the worst service that I have received from anybody in my entire life!!

I bumped my car 29 August 2022, took my car to the panelbeater who ordered a NEW rear fascia bumper from Mahindra, 4 arrived all bent, scratched etc.

Senthil even offered me discount on one of the damaged fascia’s!!

My car is not a discount car, I need a new one NOW.

Your people tell me that they have no ETA, how is that possible??

You are not closing down, the workshop is working. I need them to make one for me in India and send by plane. You can do this very quickly if you want to, and

If you cannot, WHY NOT???

Rajesh has not answered my mails, but at least he got somebody every time to contact me.

Nicolene, Senthil etc just say – “we do not know when”.

I want you personally or Rajesh to contact me and tell me I will have my fascia in 10 days time or whenever.

Till today 12 October 2022 it is now 6 weeks later and you still have no idea when I will get my bumper!!!

This is a disgrace!!!

Please contact me soon. I have phoned you now for two weeks, but they keep you away from me with reasons: “not at work”, in a meeting, not available, etc”

My personal cellphone: per submission – please phone and mail me ASAP.

I will have to send this mail to Helopeter, consumer council and who-ever will listen but I am still looking for the email and tel. numbers for these people.

I would however rather sort this out with you, even if you take a fascia off a new car for now.

Please advice urgently!!