Mahindra Failing thei clients by not taking responsibility and accountability.

We bought our car TUV 300, 3yrs ago at the Kuils rivier branch, Cape Town, Western Cape.

This car was serviced on time every time at Goodwood Mahindra, Cape Town, Western Cape.

3 weeks ago we took the car to the Kuilsrievier services because we were smelling diesel fumes while driving and it was loosing power, upon inspection we were told that the diesel was black and the filter was black and it needs to be cleaned and fuel injectors to be sent to Johannesburg for cleaning.

We are now told that all 3 fuel injectors needs to be replaced and given a quote of R30 000 just for the injectors.

Now this is our biggest issue, how is this car needing fuel injectors even thou its only 3yrs old @ 89 000km and was being serviced by Mahindra with every service, the fact that throughout the whole 3yrs of servicing the car, the diesel filter was NEVER checked nor REPLACED, especially when this looks like a Mahindra problem... and then when things go south things becomes a clients alone problem as per their feedback.

And below is their feedback, they Do not want to take responsibility and accountability of replacing the injectors as they did not do their job properly.

Hi Yandisa, thank you for your feedback. We understand your concerns and appreciate you taking the time to reach out to us.

After careful consideration, we would like to inform you that our stance remains consistent with the guidance provided by our Customer Care team.