Mahinda SA is ***********, don't buy a Mahindra

Good Day

I purchased a Mahindra XUV300 1.2T 2019, there after I've been having endless technical issues which Mahindra South Africa has been Unable to resolve whilest the was in warranty, and now that the cars warranty has expired those very same issues are still present and they now have the expectation that I should now pay for a issue which they were unable to resolve for the last 35000km's whilst the car was in warranty.

Motorland East London serviced the vehicle from 40000km's until on 60000km's before they stopped servicing Mahindra vehicles, because Mahindra and them parted ways.

After sending my vehicle for a 70000km's service at Eastern Cape Motors, I received the vehicle back with the engine check light on. The vehicle was still within warranty, but my wife and I were told by the service lady named Debbie that we would have to take the car to a third party auto electrician.

We were told by Debbie, that Eastern Cape Motors attempted to repair the wiring on one of the harnesses as they said the wiring was damaged because the car was involved in an accident and this was the reason for the engine check light being on.

Which didn't make sense to me, because Motorland had previously also worked on the wiring and they never mention anything like that and the wiring of a vehicle normally sits in the centre of the vehicle. So in order to damage those wires the chassis would've needed to be damaged.

Motorland promised many times to replace the harness but never got that far. My thoughts is that if wires are damaged, Motorland tampered with the wiring in order to attempt to fix the check light issue but failed.

I drove the vehicle with the check light on from my 70000km's service until 80000km's service, because that's how I received my vehicle from the registered Mahindra service agent (Eastern Cape Motors East London).

My vehicle is currently at Eastern Capes Motors for a 80000km's service and they (Eastern Cape Motors & Mahindra Customer Care South Africa) refuse to take accountability for misdiagnosing the check light issue since 35000km's when it was still in warranty and they were constantly replacing the incorrect components (cam sensors, belt tensioners twice) and clearing the fault on the diagnostic machine.

The fault has been coming back, which is a clear indication that the fault was incorrectly diagnosed. I have been without a car between last year and this year many times for weeks on end because of this same issue, with only the promise of a courtesy car but never ever getting one.

I reached out to Mahindra South Africa last year for assistance with this topic but they were unable to assist in resolving the matter. I will forward those emails.

I also attempted to reach out to them Last week, explaining to them that I am still having the check light issue and told them to have a look at the emails I sent them. So that they are able to see that it's a topic they have been struggling with for over a year.

I called Mahindra Customer Care South Africa on the 12 August 2024 and dealt with a guy named Nkosinathi, and told him "after sending my vehicle for a 70000km's service at Eastern Cape Motors, I received the vehicle back with the engine check light on. The vehicle was still within warranty, but my wife and I were told by the service lady named Debbie that we would have to take the car to a third party auto electrician". Nkosanathi assured me that he would have a positive response for me the next day by 10am, but he never called me and I ended up calling the whole day to get a hold of him and he told me that he escalated the topic and was awaiting feedback.

The next day I had to call Mahindra South Africa Customer Care, there was no update. Waiting for a response. I waited for response from Monday the 12 August 2024 until Friday morning 16 August 2024.

Friday morning I got a message that "Unfortunately" Mahindra South Africa can't assist with the check light issue as this is a new fault, different from the other check light faults but they were unable to resolve the check light issue for the last 35000km's and now they are telling me it's a new fault. They misdiagnosed the fault and just kept clearing it on the diagnostic machine, hence why the fault always keeps coming back a week or 2, or even days after receiving the vehicle back from the Mahindra.

I am not sure if Nkosanathi truly escalated the topic as when I called 16 August 2024, I briefly got to speak Jolleen (Mahindra South Africa Customer Care Service Manager) and she was unaware of my problem, I shared my number and told her to please call me back as she is very hard to get ahold of but she never returned my call.

Mahindra South Africa Is not taking my matter seriously. I need my vehicle as It is my only transport and I bought this vehicle to have something reliable but It has been far from reliable.

I want Mahindra to take accountability and repair my vehicle 100% or to be honest and say they do not know how to repair the vehicle but they can't expect me to pay for every component to be changed on the vehicle as their fault finding skills have proven to not be credible.